Staff at star of Channel 4’s the Hotel to undergo customer experience training -
Staff at the Grosvenor hotel in Torquay, which has gained notoriety through Channel 4’s The Hotel reality show, are to undergo guest experience training to improve the manner in which they interact with customers.
Nigel Boschetti serves “best of British” menu to Bafta stars at Grosvenor House -
A menu celebrating the best of British produce was served to some of the cinema’s biggest stars at the Bafta dinner and after party at London’s Grosvenor House last night.
Beware the reviewers who abuse the power of the web -
Hospitality has had to learn to live with amateur online reviewers, but those reviewers don’t always play fair, says Y Polyn owner Mark Manson
Puma Hotels boss warns neglecting young inbound tourists is a 'ticking timebomb' -
Puma Hotels chief executive Fredrik Korallus has warned that the UK hotel and tourism market faces a "ticking timebomb" because not enough is being done to encourage younger inbound tourists to visit this country, and particularly those areas outside London.
Luxury Academy launches a finishing school for hotels -
A training programme that offers a cross between a Swiss finishing school and a charm school has been unveiled by the newly launched Luxury Academy. The Hotel Finishing School intends to provide training which will meet the ever-changing demands of today’s luxury hotel guests.
Christine Hodder appointed new general manager of the Stafford London by Kempinski -
The five-red-AA-star, 105-bedroom Stafford London by Kempinski has appointed Christine Hodder as general manager, after spending more than 30 years working all over the world.
In this week's Caterer and Hotelkeeper magazine -
The Caterer and Hotelkeeper Interview: Simon Vincent - Hilton Worldwide’s area president on why the company is going places – almost everywhere, in fact Unlocking Cash - Banks aren’t the only way to source funding – we look at alternative ways to fund that new concept, site or renovation
Bournemouth’s Orchid hotel up for sale after falling into administration -
The 34-bedroom Orchid hotel in Bournemouth has been put on the market after going into administration. Previously owned by Rel Hotels, the property is being marketed by Savills for £900,000...
Former Michelin-starred chef Matt Weedon joins Fallowfields hotel -
Matt Weedon, former head chef at the Michelin-starred Lords of the Manor, is joining Fallowfields in Oxfordshire as head chef. The chef’s move comes just three months after he joined the 10 in 8 Fine Dining Group’s...
Relais & Chateaux to bring annual Diner des Grands Chefs to London this spring -
Luxury hotel and restaurant consortium Relais & Chateaux is bringing its annual Diner des Grands Chefs to London this April, Caterer and Hotelkeeper can reveal. The dinner, which gathers top chefs from around the world...
Kathleen Taylor steps down as chief executive of Four Seasons Hotels and Resorts -
The global boss of Four Seasons Hotels and Resorts has left the company just two and a half years after being appointed to the position. It is believed that Kathleen Taylor’s departure is sudden...
Tophams hotel to relaunch as luxury hotel with private residences -
The 50-bedroom Tophams hotel in London’s Belgravia is to undergo a substantial refurbishment to create a 60-bedroom luxury property, with links to an undisclosed number of a branded private residences.
Taunton’s Castle hotel launches an events and contract catering division -
The 44-bedroom Castle hotel in Taunton has marked the launch of a new events and contract catering division by winning two contracts.
Freehold of hotel in Oldham leased by Travelodge is sold -
The 102-bedroom Travelodge hotel in Oldham is to be rebranded after its leasehold has been sold to an independent operator, Riddle Hotels.
VisitBritain eyes up Russian tourist market -
VisitBritain is aiming to build on the enthusiasm Russians showed for the UK during the Olympic Games by achieving a 75% increase in the number of travellers from the former Soviet republic over the next eight years.
Barclay brothers battle for the Maybourne Hotel Group returns to court -
The on-going and costly battle for control of the Maybourne Hotel Group - owner of London's Berkeley, Claridge's and Connaught hotels – resumes today at the Court of Appeal with property developer Patrick McKillen pitted against the billionaire Barclay brothers.
The Pheasant Inn sold out of administration -
The Pheasant Inn near Hungerford in Berkshire has been sold out of administration to new owners Rupert Fowler, Tim Syder and Martin St Quinton. The trio already own and operate two pubs in Hampshire; the Fox at Tangley and the Hawk at Amport.
The Queen awards catering butcher Aubrey Allen a Royal Warrant -
Family-run catering butcher Aubrey Allen has been awarded a Royal Warrant by the Queen. The Coventry-based business has received the official Royal Appointment as suppliers of meat, poultry and game to the Royal Household at Buckingham Palace, Windsor Castle, Sandringham and Her Majesty’s other private residences.
Michel Roux Jnr to present revival of BBC2’s Food & Drink programme -
One of the original television food programmes returns to BBC2 tonight with the launch of a new series of Food & Drink.
The Victoria Hotel, Holkham closes for a major refurbishment -
The 10-bedroom Victoria hotel in Holkham, Norfolk, has closed its doors to guests while it undergoes an extensive refurbishment. Located on the Holkham Estate and managed by the Southwold-based brewery Adnams...
Drop in administrations amongst hotels and licensed businesses indicate glimpse of economic recovery -
The number of administrations in the hotel and licensed sector fell by 35% year-on-year in 2012 – the lowest levels seen in the past five years – according to official statistics published by The Insolvency Service.
Slaley Hall named Hotel of the Year in De Vere Group’s Excees Awards -
The four-star, 142-bedroom Slaley Hall hotel in Hexham, Northumberland, has been named Hotel of the Year in the De Vere Group’s inaugural hotel awards of excellence.
Call for past winners of the Nestlé Toque d’Or to join alumni -
To celebrate 25 years of the Nestlé Toque d’Or competition, Nestlé Professional is on a mission to trace and track where competitors are today.
Mayfair hotel Flemings appoints new general manager -
Mayfair hotel Flemings has appointed Oliver Brown as its new general manager. Brown, a former Acorn Award winner, joins the property from his most recent position as food and beverage director at Jumeirah Carlton Tower. His 20 years’ hospitality industry experience also includes managerial roles at...
Hotel room exhange programme launched for hoteliers -
A global membership network that allows hotel owners and managers to exchange unused hotel rooms for staff reward and training, has launched at www.hotelswaps.com. The HotelSwaps scheme allows hotels to deposit room nights during periods of their choice in exchange for points. These points can
Burger King dumps Irish supplier over horse DNA scandal -
Burger King has severed ties with its Irish food supplier after finding small traces of horse DNA in the meat used for its burgers. The fast food chain, which has more than 500 outlets in the UK, issued full page newspaper apologies in which it confirmed that it had terminated its contract with Silvercrest Foods.
Uncertainty over redress in interest rate swap mis-selling review -
Campaigners and legal experts have called for more clarity on what level of redress businesses that were mis-sold complex financial products, called interest rate swap agreements, will receive. The Financial Services Authority announced today that it would start a full review into mis-selling of the swaps, also known...
Wine expert Nick Tarayan dies after long illness -
Wine expert and bon-viveur Nick Tarayan has died at the age of 54, seven and a half years after a cardiac arrest left him brain damaged. He passed away on Sunday at a nursing home with his family by his side. His funeral will be held on Wednesday 6 February.
Historic Hoops Inn in Devon continues to trade after going into administration -
The historic, 13th century Hoops Inn, near Clovelly in Devon, has gone into administration following the failure of a creditors voluntary arrangement (CVA).
Daughter of chef Steven Saunders takes over Sheene Mill -
The daughter of the former owners of Sheene Mill restaurant and hotel in Cambridgeshire has taken over the property with a view to make it “busy and buzzy” once again.